The GlobalProtect client should start automatically. Enter the portal address (just the DNS name-no https prefix) and then click Connect.
If not, you can launch the GlobalProtect client from the Start menu.
When selecting which Windows agent to download, consider the age of your device: newer devices will likely need the 64-bit agent, while older devices will need the 32-bit agent.Select the appropriate file for your device and download it. After logging in, there are several installation files available for each operating system.Browse to and log in with your WSU Network ID credentials.Once complete, the VPN should show Connected.Note that you are required to complete the multifactor authentication on another device!.Once the GlobalProtect client connects to the portal, you will be directed to sign in with your WSU credentials.Launch the GlobalProtect app by searching for it in your Launchpad (in your dock).After installation is complete, close the installer.Click the Allow button at the bottom of the Security & Privacy box to allow the Palo Alto Extension. When a security box appears, users MUST click the Open Security Preferences button (NOT the OK button).When prompted, enter your WSU username and password, and then click Install Software to begin the installation.Click Install to confirm that you want to install GlobalProtect.On the Installation Type screen, select the GlobalProtect installation package check box, and then click Continue.On the destination, select Screen, select the install folder, and then click Continue.When the download completes, run the file.After logging in, download the Mac 32/64 bit GlobalProtect agent.Most issues on Macs are caused by not following step 8 exactly.
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